You can use this form to download the slide deck and project plan templates from the 2-hour webinar, Project Management for the IT Services Company, I presented yesterday in partnership with ConnectWise, on Tuesday, April 7, 2009.
For those that were not able to attend, ConnectWise will be posting the video of the presentation next week [...]
Join X-BAR Founder, Brad Benner, and ConnectWise CEO, Arnie Bellini, on Tuesday, April 7th, at 1:00pm EST for a look at project management as a key ingredient in a successful IT services practice.
This 2-hour webinar for users of ConnectWise will cover:
What is a project and how is it different from providing day-to-day support?
The anatomy of [...]
Thursday, April 16, 2009, 12:00 pm – 1:30 pm
More than ever before, small businesses need their investments in technology to yield the rewards that are promised. The most important first step to making this happen is partnering with the right company, yet every day companies form sub-optimal partnerships that undermine the long-term success of their [...]
Late in 2006 we started laying the groundwork for a complete overhaul of our IT support practice. We had long grown tired of the reactive “break/fix” model that has dominated our industry and which has provided little in the way of long-term value for our clients. Rather than constantly battling IT-related fires, we began looking [...]
We’ve been looking for a better solution for creating and maintaining documentation for our clients’ networks for quite some time.
We currently rely on a Microsoft Word template I picked up and customized back when I started X-BAR. Word works o.k. for this purpose-it provides a flexible container for storing lots of different types of information, prints [...]
A few years back I was struggling to understand why my company was barely breaking even (and in some cases losing money). One of the things that I did to better understand the financial mechanisms at play in my business was to develop an Excel spreadsheet that I could use to calculate an employee’s billable [...]
