Support Technician

Description

We're X-BAR, a growing IT services company that offers strategic consulting and support to small and midsized businesses, plus something else: real people. We like to think of ourselves as trusted technology advisors who help clients get the most out of their IT investment, and who know how to talk to them as human beings. We like to say that we turn technology into possibility.

And we really need a support technician. It's a fulltime position that offers you a chance to help a young company grow, while you do some growing of your own—advancing your career, increasing your skills and experience, and working in a truly progressive environment. And let's not forget to mention the competitive compensation and benefits package.

Sound like a team you'd like to join? Up for the challenge? If so, take a look at the requirements below, then shoot us an email with your resume and cover letter to #. We look forward to hearing from you.

Responsibilities

For this position, we really need an exceptional person—someone with the ability to support both the human and technical sides of technology. You'll rely on excellent client service, problem solving, and communication skills to deliver helpdesk and onsite support to resolve most day-to-day issues, providing: 

  • Proactive monitoring of infrastructures to identify and resolve issues before downtime occurs 
  • Management of monthly patch and upgrade process for servers and major line-of-business applications 
  • Remote helpdesk and onsite support for most desktop software, hardware, and peripherals issues 
  • Scheduled, routine visits to support end-users, maintain infrastructure, and complete work requests 
  • Unplanned in-person support, as needed 
  • Triage and escalation of issues to a junior/senior engineer or consultant, as needed  
  • Basic network connectivity troubleshooting and maintenance 
  • Assistance with configuring and purchasing new workstations, laptops, and other peripherals 
  • New user account setup and migration of users and files to new workstations 
  • Coordination of service requests with third-party technology providers, as needed  
  • Close contact and open communication with client and support team until issue resolution 
  • Maintenance of detailed work logs and technical documentation 
  • Hardware, software, and network inventory, diagrams, and related documentation, as needed 

Qualifications

Like we mentioned, a well-rounded person will really thrive in this position. Yes, you've got to be responsible, accountable, and professional. You've got to have a strong technical aptitude, be able to work well in a team, and be ultra-responsive to clients' needs. But most of all, you need to bring a genuine enthusiasm for what technology can do for people. Plus, of course, all these important things:

  • Strong experience supporting end-users and troubleshooting and resolving hardware and software issues 
  • Knowledge of Windows client operating systems and standard office applications 
  • Experience supporting users in a Windows Server 2003 or Windows Small Business Server 2003-based environment  
  • Ability to install, upgrade, repair, move, and replace desktops, laptops, and peripherals 
  • Experience installing, configuring, and managing network equipment (firewalls, switches, etc.) 
  • Understanding of small and midsized business networking protocols and internet connectivity  
  • Ability to generate and maintain clear technical documentation and support records 
  • Superior organizational, communication, problem-solving, and analytical skills  
  • Confidence to take on challenges and responsibilities without waiting to be told what to do 
  • Availability during non-business hours, including occasional evening and/or weekend support  

Education and Experience

A BA or BS is required, and we'd like you to be able to show a minimum of 3 years' professional experience in a technology support role. 

Location

We love our offices in downtown Seattle's Pioneer Square neighborhood, and we think you will too. Of course, we're often offsite at client locations in and around the area. 

Compensation

Annual base compensation plus additional compensation based on company profitability and individual performance. Competitive benefits package include 3 weeks of earned time off; 8 company-paid holidays; fully paid medical, dental, vision, life, and long-term disability insurance; company-matched individual retirement savings account; and a company-paid bus pass. (Admit it, the bus pass convinced you.) 

Employment Policy

As an equal opportunity employer, X-BAR embraces diversity and does not discriminate in employment on the basis of age, race, color, creed, gender, religion, marital status, veteran's status, national origin, disability, or sexual orientation. 

Contact

Let's do some talking about both our futures. Send your resume and cover letter to # today.